Digbee Help & Support

Back to home

Digbee Help & Support

Frequently asked questions

Frequently asked questions

Common questions about Digbee

Account & Registration

What sort of account do I need in order to start an ESG submission?

I want to register an organisation account for my mining company but when I enter the company name in the registration form, it says the company name is ‘already taken’.

Start a Digbee ESG submission

How do I access ESG submissions?

How do I start a new ESG submission?

Why do some users automatically have access to my ESG submissions?

What questionnaire/framework is applicable to me?

Which projects should I include in my ESG submission?

Why do I have to include all my company’s projects on my ESG submission?

When should I select an Exploration stage questionnaire/framework?

When should I select a Development stage questionnaire/framework?

See more

Access & Permissions

Who can fill out a Digbee ESG™ submission?

How / where do I access my ESG submissions?

I can’t see an 'ESG Dashboard' in my Digbee account area.

Who can access my ESG submission?

Why do some people automatically have access to my ESG submissions?

What permissions should I grant ESG team members on my ESG submission?

How do I invite colleagues to my mining company account?

Can I contribute to a mining company’s ESG submission even though I’m not an employee of the mining company?

Can ESG consultants help with my Digbee ESG submission?

Why can’t I access Section 2 ‘ESG Questions’ and Section 3 ‘Review & Submit’ in my ESG submission?

Why can’t I edit the ESG submission?

See more

ESG Submission process

What is involved in completing a Digbee ESG submission?

Is Digbee ESG an audit?

Can anyone complete a Digbee ESG submission?

How long should a Digbee ESG submission take my team to complete?

Do I have to complete my ESG submission in one sitting/session?

Can multiple people edit an ESG submission at the same time?

Does Digbee provide version control for ESG submissions?

I need to change the stage (‘Most advanced study’) assigned to a project in my submission but a warning message tells me data already entered is at risk.

I need to remove a project from my submission but a warning message tells me data already entered is at risk.

I need to add a new project to my submission but a warning message tells me data already entered is at risk.

I want to add more projects to my ESG submission but the ‘Your projects’ page is locked to edits.

Is a Digbee ESG submission a once-off or an annual disclosure?

See more

Answering ESG Questions

If a project / asset is spread out over a large area, how would you like us to tell you about the location?

If several assets are in a similar area, can they be considered as a single asset?

I don’t understand the ESG Question. What should I do?

I can’t answer some of the ESG questions - can I still submit?

What if the ESG question is not applicable to my company or project?

How do I upload documents to support my responses to questions?

Must I upload full documents or screenshots of specific parts of documents?

My uploaded document applies to more than one question, do I need to upload it for each question?

Do we need to provide evidence for everything we state in our ESG submission answers?

I have actions that have not been directly covered or captured fully by the ESG questions, where can I include this?

If we are planning to undertake a new initiative or something that will improve our sustainability, but haven’t yet done it, do you want to know about it?

Why do you ask about planning for Tailings Facilities in the Exploration stage?

Why do you ask for starting dates for baseline monitoring?

See more

Review & Approve an ESG submission

Why do I have to include all my company’s projects in my ESG submission?

Who will see the information I submit – does it all have to become public or can I keep some of it confidential?

When does my submission become locked to edits?

Why does a Board appointed person have to submit the final submission?

Paying for a submission

What is the cost of a Digbee ESG submission?

How do I know what my ESG submission will cost?

What do we get for the price of the ESG submission?

When do I have to pay for my ESG submission?

What payment methods are accepted?

See more

Assessment / Scoring

Who can view Digbee ESG scores?

Do I get to see my Digbee ESG submission’s score before it is published?

How does the scoring work?

How long does scoring a Digbee ESG submission take?

What is published once my Digbee ESG Submission has been scored?

See more

ESG assessment outputs

Who will see the information I submit – does it all have to become public, or can I keep some of it confidential?

As a mining company, we are supportive of starting this ESG journey but concerned our inaugural score may not fully reflect the positive work we are doing.

My company would like to publicise our upcoming ESG submission, how best should we approach this?

Miscellaneous

How often and when should a mining company make an ESG submission?

How does Digbee ESG relate to Global Standards?

How does Digbee ESG align with ISSB Global Sustainability Disclosure Reporting Standards?

How does Digbee ESG help us if we don’t have any ESG experience?

Does Digbee offer consulting services to help us implement our ESG programmes?

I am an ESG consultant, how can Digbee help me?

I have a question that is not answered here

See more